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Wellness & Sick Day Policy

Our Philosophy

Most of the VA industry treats sick days like a crime scene. Doctor's notes for a single absence. Proof that you were actually unwell. People dragging themselves to their desks with a fever because they're afraid of the consequences. That's not how we operate here. If you're sick, step away from work. Rest, recover, and come back when you're ready. We also believe this is a partnership, and good partnerships run on trust and open communication. This policy exists not to police anyone but to make sure everyone knows what to expect, what to communicate, and how to handle things when they come up.

 

When You're Not Feeling Well

If You Need a Day Off

As soon as you know you won't be able to work, let your Team Leader know. The more notice you can give, the easier it is for your Team Leader to plan their day accordingly. Let them know you won't be in and, if you can, give some context. That would be helpful. There's a difference between "I have a flu" and "I've got food poisoning." One tells your Team Leader you'll probably be fine tomorrow. The other tells them to plan for a couple of days. That small bit of context makes a real difference.

 

If You Need a Second Day

If you're still not well the next day, let your Team Leader know again as early as possible. A quick update is all that's needed: "Still not feeling great. May I have one more day?"

 

Three or More Days

If your absence stretches to three or more days, we ask two things:

1. Keep your Team Leader in the loop. Your updates don't need to be long. A short daily message is enough, even just "Still recovering, hoping to be back tomorrow." Without an update, your Team Leader has no way of knowing whether you're on the mend or dealing with something much more serious, and they shouldn't have to guess.

2. If it reaches five consecutive days, we'll ask for a medical note or documentation. This isn't punishment. It's simply how we keep things organized and fair.

If You Need to Go to the Hospital

In places like the Philippines, going to the hospital is often the most practical and economical option, even for things that in other countries would be handled at a doctor's office. We understand that. So when you tell us you're in the hospital, we know that could mean anything from a bad flu to a car accident. Please give us some context so we can plan accordingly. As soon as you're able to, let your Team Leader know:

 

What's the general situation? You don't need to share private medical details, just the broad picture. "I'm getting checked for a respiratory issue," or "I had a minor procedure," or "I've got a bad flu and need to be monitored."
What's your best guess on timing? Will this be a day or two, or could it be longer?
Who will keep us updated if you're not able to? 
A family member or friend who can send us a quick update on your behalf is fine. This helps us support you and keep the work covered, because our responsibilities to our clients don't pause when someone is out. We're not asking because we doubt you. We're asking because "I'm in the hospital" without any other context leaves your Team Leader with no way to plan, and leaves us not knowing whether you're dealing with something minor or something serious. We care about you, and we'd rather not be left wondering.

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